Shipping policy
Shipping Terms & Conditions (for General Terms & Conditions, refer below)
For any questions/concerns, you can reach support by clicking on the chat icon, seen on our website bottom right. If you share us your Whatsapp number, we will get in touch right away.
Dispatch Time:
1) We usually indicate tentative dispatch timeframes on the top header. It is very important for you to consider the indicated timelines before placing an order.
Please note :
- these are only indicative timelines and can take longer or shorter depending on various factors based on our internal team availability, holidays & status of orders in our pipeline.
- If its very important for you to get anything dispatched within a specific timeframe, please leave a ticket on the website and only on confirmation from our side, finalize your order. We are not responsible for any timelines that you may have internally.
2) With several customers to attend to, we do not have the time to communicate or update you on when exactly the shipment will be dispatched. You can get in touch if you have not received any communication 5 days post-order payment or confirmation.
3) Dispatch times for Domestic: Usually we take 3 to 5 days to dispatch local shipments
4) Dispatch times for International Shipments: Usually we take 5 to 7 days to dispatch local shipments
List of Holidays:
- Jan 01, 2026 - New Years Day
- Jan 15, 2026 - Pongal
- Jan 16, 2026 - Pongal
- Jan 26, 2026 - Republic Day
- Apr 14, 2026 - Tamil New Years Day
- May 01, 2026 - May Day
- Aug 15, 2026 - Independence Day
- Sep 14, 2026 - Ganesh Puja
- Oct 02, 2026 - Gandhi Jayanthi
- Nov 09, 2026 - Deepavali
Domestic Shipments:
a) For domestic shipments, we work with Bluedart, Shree Tirupati Courier, and Professional Couriers. Please pay attention to the following:
1) Bluedart Courier: If you select Bluedart Courier, we will book with Bluedart and share tracking info at the time of dispatch via email & WhatsApp (if available).
2) Other Couriers: If you choose other couriers (other than the Bluedart option), we try to ship via Maruti/Tirupati/Professional Couriers.
3) Unserviceable Postal Codes: For Postal codes, that are not serviced by any of the above three courier partners, only in this case, we will contact you and see if we can explore other options.
a) If you insist on a Courier Partner we don't have access to, then it is your RESPONSIBILITY to arrange for a pick-up.
b) In almost all cases, we will be able to select either Amazon or Shiprocket options available. However, since Amazon or Shiprocket options do not offer any meaningful Phone support, we will not be involved in any follow-ups other than email but cannot be responsible for any delays whatsoever.
b) Important Note on Courier Choices:
1) If we don`t have a service option available with Maruti/Tirupati, even if you had chosen non Bluedart option, we will ship via Bluedart.
2) If you choose Bluedart and if your specific pin code is not serviceable based on our booking interface, we will move it to the above mentioned couriers.
c) Scope of Shipment Service & Support:
1) Any tracking number shared with you, is to be followed up only by you, the Client.
2) We will not be involved unless its at least 5 to 6 days from the dispatch date or unless there is a genuine issue with the shipment (say wrong address, phone number, etc.)
3) Any follow-up requires you to first get in touch with your local office of the courier partner and we cannot do this for you
4) Any delays caused by a Courier Partner is not our responsibility and it is to be accepted as a challenge that all of us face in reality.
d) Loss of Shipments and Insurance: If any shipment is lost, we are happy to work with the courier partner to follow due process in insurance claims.
a) If a shipment is lost, we will do the claim submission & till the time it takes to get approval, we will not be resending your orders.
International Shipments:
We currently work with DHL for international shipments and we have had very high success rate in getting shipments to our clients so far. It is best practice to place few smaller quantity orders first and then to scale up.
1) Import Duty and/or Miscellaneous Charges: Please note that when you place an order with us, you are paying only for Shipping, Documentation & Materials. Any additional charges such as Customs/Import Duty and cost of Handling from our Courier Partner are to be borne by you (It is always good to do all your groundwork before you place an order with us.). The INCO term that we use is "CFR/DAP" where the responsibility to clear the shipment, pay processing fee and/or customs duty lies on the Buyer. We can do "CIF" on request if you need insurance, additional charges apply.
2) HSN Codes Used for Shipment: We ship materials under two HSN Codes 29122990 (Raw Materials for Perfumery Use) and 33030040 (Fragrance for Perfumery Use). Please ensure that in addition to meeting regulatory requirements for your items of interest, these codes be cleared at your country of destination. If not let us know prior to placing the order with proposed HSN`s that are accepted in your Country of Destination.
3) Documents for International Shipping:
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- Certificate of Analysis: We provide internal COA with only technical parameters such as Refractive Index & Sp. Density. Please note that these do not correspond to exact batch documents.
- MSDS: We consolidate all items in an order into a single MSDS. If you are very specific about individual MSDS`s, please check with us prior we may request you to use CAS data and provide documentation for each material on your own. For countries like Malaysia, the rules are very strict about individual MSDS, so please check with us about documentation prior to placing orders.
4) Compliance, Shipment Returns, and Failure to Clear Shipments at your Destination: Please note that our scope of service is to ensure that we ship your materials to your destination. It is your responsibility to ensure that you have all the right documentation/licenses to import it into your country. Failure to meet Regulatory or Compliance requirements may result in the disposal of shipment in your Country or in India*. We are not responsible for this outcome and we will not refund or provide any credit towards any future purposes.
5) Please email us at bulkaromainfo@gmail.com before placing an order with us. We are here to fully support you in your journey to source from us without any last-minute surprises.
6) *as per our current data, some of the Middle Eastern regions such as Dubai, do not allow for disposal of shipment. This means that we may incur a charge to ship it back to India for disposal. If required, we may ask you for this fee incase if you choose to source from us again.