Shipping Terms & Conditions (for General Terms & Conditions, refer below)

For any questions/concerns, you can reach support by clicking on the chat icon, seen on our website bottom right. If you share us your Whatsapp number, we will get in touch right away.

Dispatch Time:

  1. We usually indicate tentative dispatch timeframes on the top header. It is very important for you to consider the indicated timelines before placing an order.
  2. With several customers to attend to, we do not have the time to communicate or update you on when exactly the shipment will be dispatched. You can get in touch if you have not received any communication 5 days post-order payment or confirmation.
  3. Dispatch times for Domestic: Usually we take 3 to 5 days to dispatch local shipments
  4. Dispatch times for International Shipments: Usually we take 5 to 7 days to dispatch local shipments

Domestic Shipments:

a) For domestic shipments, we work with Bluedart, Shree Tirupati Courier, and Professional Couriers. Please pay attention to the following:

  • Bluedart Courier: If you select Bluedart Courier, we will book with Bluedart and share tracking info at the time of dispatch via email & WhatsApp (if available).
  • Other Couriers: If you choose other couriers (other than the Bluedart option), we try to ship via Tirupati (1st Priority) and Professional Couriers (2nd Priority).
  • Unserviceable Postal Codes: For Postal codes, that are not serviced by any of the above three courier partners, only in this case, we will contact you and see if we can explore other options. If you insist on a Courier Partner, we don't have access to, then it is your RESPONSIBILITY to arrange for a pick-up. In almost all cases, we will be able to select either Amazon or Shiprocket options available. However, since Amazon or Shiprocket options do not offer any meaningful Phone support, we will not be involved in any follow-ups until 7 days from dispatch time.

b) Important Note on Courier Choices:

  • If we don`t have a service option available with Tirupati or Professional, even if you had chosen non-blue dart option, only in this case, we will ship via 

c) Scope of Shipment Service & Support:

  • Any tracking number shared with you, is to be followed up only by you, the Client.
  • We will not be involved unless its at least 4 days from the dispatch date or unless there is a genuine issue with the shipment (say wrong address, phone number, etc)
  • Any follow-up requires you to get in touch with your local office of the courier partner and we cannot do this for you
  • Any delays caused by a Courier Partner is not our responsibility and it is to be accepted as a challenge that all of us face in reality.

International Shipments:

We currently work with DHL for international shipments and we have had 100% success rates in getting shipments to our clients so far.

  • Import Duty and/or Miscellaneous Charges: Please note that when you place an order with us, you are paying only for Shipping, Documentation & Materials. Any additional charges such as Customs/Import Duty and cost of Handling from our Courier Partner are to be borne by you (It is always good to do all your groundwork before you place an order with us.
  • HSN Codes Used for Shipment: We ship materials under two HSN Codes 29122990 (Raw Materials for Perfumery Use) and 33030040 (Fragrance for Perfumery Use). Please ensure that in addition to meeting regulatory requirements for your items of interest, these codes be cleared at your country of destination.
  • Compliance, Shipment Returns, and Failure to Clear Shipments at your Destination:Please note that our scope of service is to ensure that we ship your materials to your destination. It is your responsibility to ensure that you have all the right documentation/licenses to import it into your country. Failure to meet Regulatory or Compliance requirements may result in the disposal of shipment in your Country or in India*. We are not responsible for this outcome and we will not refund or provide any credit towards any future purposes.
  • Please email us at or WhatsApp 91-9790995466, before placing an order with us. We are here to fully support you in your journey to source from us without any last-minute surprises.
  • *as per our current data, some of the Middle Eastern regions such as Dubai, do not allow for disposal of shipment. This means that we may incur a charge to ship it back to India for disposal. If required, we may ask you for this fee incase if you choose to source from us again.

Our refund policy is All Sales Final. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be untampered (the secondary packaging of the sealed plastic cover should not be opened or tampered with) and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as glass bottles, food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase, photo, and video of the untouched item with all packaging emailed to with cc to Please do not send your purchase back to the manufacturer. The cost of shipment, and customs duty (if it is international shipment) is to be borne by the buyer/client.

Refunds (only if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied in the form a  store credit for International Order  and a store credit or refund payment for domestic orders (India)


Terms and Conditions
Welcome to Bulk Aroma!

These terms and conditions outline the rules and regulations for the use of Saganla’s Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use Bulk Aroma if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By accessing Bulk Aroma, you agreed to use cookies in agreement with the Saganla’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, Saganla and/or its licensors own the intellectual property rights for all material on Bulk Aroma. All intellectual property rights are reserved. You may access this from Bulk Aroma for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Bulk Aroma
  • Sell, rent or sub-license material from Bulk Aroma
  • Reproduce, duplicate or copy material from Bulk Aroma
  • Redistribute content from Bulk Aroma
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Saganla does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Saganla,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Saganla shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Saganla reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Saganla a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources; community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Saganla; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Saganla. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Saganla’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy
Please read Privacy Policy

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.