Refund policy
1) Order Cancellation Policy (for Return Policy, check the Section 2):
1a) Domestic Orders (Pan India) Cancellation Policy:
All orders placed on Bulkaroma.com are Final. Since all our orders connect to an inventory tracking system, we do not allow any editing, additions or replacement of items within an order. Any request related to cancellation will be approved only if:
- You Cancel your order within 1 hour from placing the order
- You will email us at bulkaromainfo@gmail.com with your order number and address details (for verification).
If all the above are complied, we will give you a store credit as a coupon code that you can use anytime.
1b) International Orders Cancellation Policy:
All orders placed on Bulkaroma.com are Final. Since all our orders connect to an inventory tracking system, we do not allow any editing, additions or replacement of items within an order. Any request related to cancellation will be approved only if:
- You Cancel your order within 1 hour from placing the order
- You will email us at bulkaromainfo@gmail.com with your order number and address details (for verification).
If all the above are complied, we will offer you a store credit as a coupon code that you need to use within 30 days of approval.
(This is to ensure that we comply with the regulatory timelines to export goods within recommended time frame for foreign inward remittances)
2) Returns, Exchange, Missing Items, Leakages & Refunds:
Our refund policy is all sales are Final and we can offer you a refund or exchange only under specific cases as mentioned below:
**Important Lead Time Notice for Issue Resolution: It is always best practise to plan and place orders at least 2-3 weeks in advance. This allows sufficient time to resolve any issues that may arise. If you have any urgency in finding a resolution where shipping a material is required, please understand that we request to you consider adding few more ingredients (only for export orders).
2a) Product not meeting expectations:
At the core, we are a sampling platform first. Hence, any sale that happens is final and if you are unhappy with a product`s aromatic profile/performance, we will NEVER entertain any exchange/refund or store credits whatsoever. As a best practice, always order smallest packing size prior to placing a larger order and do a few extensive olfactive evaluations on blotters.
Things to keep in mind
Since you are purchasing materials that are repackaged, there are limitations in resolving your concerns, such as the following:
a) Sealed vs Repackaged Products: There may be minor aromatic profile changes due to oxidation, variation between batches (for eg: technical specification of a material could have min 98% purity, however in one batch it could be at 99.7% purity leading to profile mismatches.
Solution: As perfumers, such variations in almost all cases will not be noticeable in the final blend (in rare cases, especially naturals blends may need to be balanced) or alternatively, one needs to go for SEALED packaging as provided from the manufacturer.
b) Variation due to Manufacturing Process: For exact same materials (with same CAS numbers), each manufacturer has varying technical specifications (purity, acid value, pH, isomers etc.), different starting raw materials & processes that result in variations
Solution: If you approve a specific material, plan on stocking the same exact material so that you can maintain the same exact quality batch to batch.
2b) Product Mismatch:
We have robust tracking & record keeping systems, processes & multiple checkpoints in place to prevent any shipment of wrong product.
a) If you strongly believe that the product you received is not matching with the previous purchase follow the steps below:
- Communicate your concern clearly via email to bulkaromainfo@gmail.com
- We will get in touch with you, internally go over our records and can offer you a resolution
b) if the product in suspect happens to be a first time purchase based on our order history,
- Communicate your concern clearly via email to bulkaromainfo@gmail.com
c) Resolution: we may request you to ship back the product for us to investigate internally and also to see if it was tampered with or if another product from our portfolio been sent by mistake.
If its a case of mix up from Bulkaroma, we will offer you a store credit that you can use within the next one year and can be used in any of your follow up orders with us. Please read through **Important Lead Time Notice paragraph under section 2a
2c) Items Not Available / Insufficient Quantities:
It is important to remember that an order confirmation does not guarantee availability of all materials in the order. Even though we have robust inventory tracking systems connected to the platform, there can be scenarios where we may not have enough stock (or in rare cases, no stock) for one or more items in your order.
If any item is short / unavailable:
1) We will communicate via email prior to dispatch.
2) Resolution: We will offer you the following options:
- Option A (Replacement / Add-on): You may choose to include any other material(s) equivalent to the value of the quantity difference (as applicable), subject to availability.
- Option B (Store Credit): We will offer you a store credit as a coupon code that you can use within the next one year, and it can be used in any of your follow-up orders with us.
For optimal planning & resolution, please read through the Important Lead Time Notice paragraph under Section 2.
2d. Missing Items Post-Dispatch:
In instances where items from your order are missing upon delivery, we are committed to a fair and efficient resolution process. Please follow these steps promptly to allow us to assist you effectively:
1) Report the Issue: Submit a support ticket through the website chat with your order number, a description of the missing items (with quantities), and any relevant photos of the unboxing or packaging for faster verification.
2) Verification Process: We may request additional details from you, such as parcel condition. To ensure transparency, we also will review and share internal video footage of the packing and sealing process from our warehouse if available.
3) Expected Turnaround Time: We aim to review your report and provide a decision within 2-3 working days.
4) Resolution Options (if missing items are confirmed and you are eligible):
- Options A - Store Credit (Recommended Option): We will offer you a store credit that you can use within the next one year and can be used in any of your follow up orders with us.
- Option B (Limited to 1 time Use) - Urgent Reshipment of missing materials:
Please note that we are unable to process shipments on a 0-value invoice due to regulatory and compliance requirements. If you still insist on us shipping the missing material, a minimum invoice value of USD 10 must be added. Since regulations vary country by country, we are not responsible for any customs scrutiny or delays arising from low invoice values.
5) Important Note on Repeat Occurrences: Option B is not sustainable for us as we charge shipping fee as add on basis. For any future orders where missing items are reported, the standard default resolution will be to include the missing material(s) with your next follow-up order (can be expedited for dispatch if requested) .
2e. Leakage/Loss Policy:
All our materials are packed in containers sourced directly from manufacturers to maintain quality. Even with careful packing, some leakage can happen, especially with low-viscosity materials. To handle such cases, we use sealed secondary plastic bags to contain spills & prevent cross-contamination.
If you notice leakage and believe there has been a significant loss, please follow these steps:
1) Report the Issue: Contact us through the website chat and share:
-Your order number
-A video showing your empty tared scale along with the weight reading with the sealed container
2) Verification process: Once we review the video, we will calculate the material loss and issue store credit within 12 to 48 hours, if applicable. If we need any additional information, we request your cooperation and patience. We are committed to resolving such issues with full transparency and care.
Important:
If the seal is broken, we will not be able to offer any credit, as this may be treated as tampering with the original packaging.
For optimal planning & resolution, please read through the Important Lead Time Notice paragraph under Section 2.