Politique de remboursement
1) Order Cancellation Policy (for Return Policy, check the Section 2):
1a) Domestic Orders (Pan India) Cancellation Policy:
All orders placed on Bulkaroma.com are Final. We will never entertain any request related to cancellation unless the following terms are followed:
- You Cancel your order within 1 hour from placing the order
- You will email us at bulkaromainfo@gmail.com with your order number and address details (for verification).
If all the above are complied, we will give you a store credit as a coupon code that you can use anytime.
1b) International Orders Cancellation Policy:
All orders placed on Bulkaroma.com are Final. We will never entertain any request related to cancellation unless the following terms are followed:
- You Cancel your order within 1 hour from placing the order
- You will email us at bulkaromainfo@gmail.com with your order number and address details (for verification).
If all the above are complied, we will give you a store credit as a coupon code that you need to use within 30 days of approval.
(This is to ensure that we comply with the timelines to export goods within recommended time frame for foreign inward remittance policies.)
2) Returns, Exchange & Refunds:
Our refund policy is all sales are Final and we can offer you a refund or exchange only under specific cases as mentioned below:
2a) Product not meeting expectations:
At the core, we are a sampling platform first. Hence, any sale that happens is final and if you are unhappy with a product`s aromatic profile/performance, we will NEVER entertain any exchange/refund or store credits whatsoever. As a best practice, always order smallest packing size prior to placing a larger order and do a few extensive olfactive evaluations on blotters .
Things to keep in mind
Since you are purchasing materials that are repackaged, there are limitations in resolving your concerns, such as the following:
a) Sealed vs Repackaged Products: There may be minor aromatic profile changes due to oxidation, variations between batches (for eg: technical specification of a material could have min 98% purity, however in one batch it could be at 99.7% purity leading to profile mismatches.
Solution: As perfumers, such variations in almost all cases will not be noticeable in the final blend (in rare cases, especially naturals blends may need to be balanced) or alternatively, one needs to go for SEALED packaging as provided from the manufacturer.
b) Variation due to Manufacturing Process: For exact same materials (with same CAS numbers), each manufacturer has varying technical specifications (purity, acid value, pH, isomers etc.), different starting raw materials & processes that result in variations
Solution: If you approve a specific material, plan on stocking the same exact material so that you can maintain the same exact quality batch to batch.
2b) Product Mismatch*:
We have robust tracking & record keeping systems, processes & multiple checkpoints in place to prevent any shipment of wrong product.
a) If you strongly believe that the product you received is not matching with the previous purchase follow the steps below:
- Communicate your concern clearly via email to bulkaromainfo@gmail.com
- We will get in touch with you, internally go over our records and will try to find a solution
b) if you have purchase the product in suspect for the first time,
- Communicate your concern clearly via email to bulkaromainfo@gmail.com
c) Resolution: we may request you to ship back the product for us to investigate internally and also to see if it was tampered with or if another product from our portfolio been sent by mistake.
If its a case of mix up from Bulkaroma, we will offer you a store credit only that you can use within the next one year. If not, we will ship it back at your request.
*Please note that we have full discretion to make our decisions and for orders outside India, the cost of shipment will not be covered by us.